servicePath participated in a leadership panel discussion on the critical issue of going global as the tech community gathers in Toronto for the Collision Conference 2023. This panel was hosted by Haltech, the Ministry of Economic Development and Tech Place, at servicePath’s headquarters, as part of the “Exploring Ontario’s Innovation Ecosystem” segment. The discussion was centered around the opportunities, benefits, and considerations of going global for technology companies.
June 26th, 2023, servicePath had the privilege of presenting to the members of the global tech community who are attending the Collision Conference in Toronto. This event brought together industry leaders and innovators, providing an ideal platform to highlight servicePath’s HR advantage and its profound impact and experience with its CPQ customers worldwide. As part of the presentation, servicePath showcased its commitment to delivering exceptional solutions that benefit customers globally, with a specific focus on the pivotal role of HR has had in helping the company scale and meet the needs of servicePath’s customers.
Global Insight and Tailored Solutions
With a keen focus on technology service providers (TSP) like Dell, Atos, DXC, Ensono, Park Place Technologies, and many more, servicePath’s global teams are able to harness valuable customer insights. This deep understanding of the unique challenges faced by these global organizations allows servicePath to constantly iterate its platform, to address the evolving needs of its CPQ customers on a global scale.
Extensive Global Coverage
With customers on 5 continents and staff on 4, servicePath’s global coverage is a testament to its ability to support CPQ customers worldwide. This extensive reach allows the company to understand the unique needs of customers operating in diverse markets and tailor its solutions accordingly. By leveraging its HR advantage, servicePath ensures that its international teams possess the necessary expertise, cultural awareness, and collaborative skills to effectively serve customers across the globe.
HR Leadership and International Teams
During the presentation, Wajeeha Mohsin, Director of HR at servicePath, shared valuable insights into the company’s approach to building and managing international teams. This emphasis on HR not only enables servicePath to effectively lead geographically dispersed organizations but also creates a shared culture of excellence across borders. By fostering a cohesive and productive international team, servicePath ensures that its CPQ solutions are tailored to meet the unique needs of customers worldwide.
servicePath’s Experience with Global Nuances
servicePath’s experience in dealing with the different global nuances related to the culture of pricing and configuration for global technology service providers is a significant asset. These skills are a direct relation to our global teams. The company understands that different regions have unique market dynamics, regulatory requirements, and customer preferences. By adapting its CPQ solutions to cater to these nuances, servicePath ensures that its customers receive tailored and optimized pricing and configuration strategies that align with the specific demands of their target markets.
Seasoned International Speakers and Global Perspectives
The presentation also featured other distinguished speakers who shared their experiences and perspectives. Eduardo Serna Barragan, Founder and CEO of Cardiotrack, discussed how his company’s cultural values and practices were positively influenced by their Canadian operations. Gaurav Chauhan, Co-Founder of KonarkPro, shared his entrepreneurial journey in establishing a presence in Canada, highlighting the significance of a global mindset. Suvid Ajmera, Chapter Manager of Angel One Investor Network, provided valuable insights into investment opportunities and the funding landscape in Canada. This diverse range of perspectives contributed to a comprehensive understanding of the global marketplace and reinforced servicePath’s commitment to supporting CPQ customers worldwide. The panel discussion was moderated by Shann McGrail, CEO of Haltech.
TechPlace and Haltech: Facilitating Collisions for Innovation
Located in Burlington Ontario, Canada, TechPlace serves as an innovation hub and provides a collaborative environment that facilitates collisions—meaningful connections, knowledge sharing, and collaborations—among startups, businesses, and industry experts. Haltech provides a range of resources, programs, and services to help entrepreneurs and innovators succeed in their ventures. These include mentorship programs, access to funding opportunities, networking events, and educational workshops. Moreover, Haltech also serves as a platform for collaboration, bringing together startups, industry experts, and investors to foster innovation and drive technological advancements in the region. As a vibrant ecosystem, TechPlace and Haltech foster innovation and support the growth of emerging companies by offering resources, mentorship programs, and networking opportunities. The collaboration between servicePath and TechPlace underscores the importance of this dynamic environment in driving technological advancements and global success.
servicePath shared with the Collison participants how they have built Human Resources as a competitive advantage and demonstrated how it plays a crucial role in driving global success for CPQ customers. Through its emphasis on HR leadership, international team management, and tailored solutions, servicePath ensures that it delivers exceptional CPQ solutions that meet the unique needs of customers worldwide. By working with TechPlace and Haltech, servicePath continues to refine its strategies, build connections, and contribute to the growth of the global tech community. With its commitment to innovation, customer-centricity, and continuous improvement, servicePath remains a trusted partner for technology service providers seeking global success in the CPQ space.
