Quote-to-Cash (QTC) processes do not only include salespeople creating quotes and organizations at the other end banking and confirming the transaction and passing it on to different systems for provisioning and fulfillment. A best-of-breed quote-to-cash solution includes several sales, account management, order fulfillment, billing, and account receivables functions. As the name “quote-to-cash” suggests, it makes it easy for your sales teams to deliver the configuration of products and services to best suit your customers’ requirements. QTC includes the creation of a quote and drafting a proposal for your customers, all the way to when payment is received for services rendered.
Obviously, these customer-driven tasks are related and should be integrated in one business process that is best facilitated with a software solution. A quote-to-cash solution assists in creating a single platform where information related to customers can be gathered, processed, and kept up to date. Updates must ideally be made in real-time so sales reps are better equipped with accurate data, enhanced reporting capabilities, and are able to engage clients more effectively.