In the light of recent developments and newly established partnerships, executives from servicePath and FlyForm sat together and talked about what the future looks like – for both themselves, and their customers.
serviceNow, is a leading ITSM which enables organizations to provide users with an outstanding workflow experience. While the servicePath CPQ+ journey ends at the Order stage, it is ITSMs like serviceNow that help the users work their way up to the BOM (Bill Of Materials) stage – i.e. the absolute completion of the transaction.
Leveraging your ITSM for digital transformation can speed up the transformation process significantly. By enabling greatly enhanced workflows, an ITSM creates great experiences. serviceNow is a leader in improving all workflows – IT, customer, employee and creator.
While Quote to Cash has been around for a long time, with COVID, Daniel Kube, CEO servicePath says, a real resurgence of digital transformation was seen because of people working remotely. Organizations have thus been severely challenged to pull all their systems together to create enablement and to make these processes easy for their teams as well as their customers.
Needless to say, digital transformation has thus become a deciding factor for any organization’s success.
A new era in the evolution of technology
We see a great convergence of organizational needs and other integrations, since everyone has the same requirements because of the new remote working models applied worldwide. Once you actually have the organization enabled on a platform, the next set of requirements will be around helping support the engagement, the provisioning, the ticketing etc. – the ability to pull these systems together is now easier than ever with serviceNow.
By enabling greatly enhanced workflows, serviceNow bridges the experience and unlocks productivity for its customers. They believe that this is the future of work – and we concur.
FlyForm – in bringing to life their motto of “Helping people and businesses work better”, collaborated with serviceNow to enable users to, as they put it – “transform their customer organizations’ peoples’ lives”. They do this by eliminating disruption and doing what servicePath believes most in – providing ease of use. This is the vision of working with Flyform; to pull the two worlds of enhanced workflows and digital enablement together and provide their users a seamless experience.
These similar goals and objectives are the reason that servicePath’s and serviceNow’s customer bases coincide more than 90% of the time!
“We’re really excited about the FlyForm partnership and notably, serviceNow. We all have a common understanding of the service provider world; we understand the business model and there’s strong alignment around our domain expertise to make a real difference for our end customers.” said Mike Molson, co-founder servicePath.
Mike highlighted how servicePath is a sales enablement platform that is focused on enabling business users to make changes, reducing the dependency on technical resources. Among other things like understanding cost of serve, Mike talked about the emergence of Solution Based or Guided Selling as the world moves more towards the subscription economy from an old project based approach. servicePath addresses challenges that entail enabling more people from the sales organization to sell more complexity with the least amount of effort and more confidence and managing the constant change that is taking place; change in products, change in operating models and change in renewals for the end customer.
Keeping up with the velocity of change, whilst maintaining ease of use while having an organization that has multiple, diverse inputs, Daniel said, were some of the challenges their customers were experiencing, in addition to some 10 years+ old organizations saying their businesses were too “brittle” to change.
Mike added that organizations were struggling with eliminating uncertainty for their customers. He said that the organizations were increasingly interested in “maturing”, getting rid of spreadsheets due to their erroneous nature and the amount of manual work that went in. Mike also highlighted how organizations were now more concerned about whether or not they were making good revenue; “can you give me visibility into what’s happening in my business?” was a question he’d often been asked.
In order to ensure the ongoing vitality of processes, the experts agreed, the following elements were required:
We’re anticipating that the synergy of the 2 companies through their combined focus on agility and ease of use will result in making processes enjoyable for their customers.
FlyForm is a leading UK-based serviceNow partner, founded by exceptionally talented individuals who spotted several loopholes in the way organizations worked and created an organization to help companies improve their operations to drive discipline, efficiency and productivity.
serviceNow, with their excellent cloud computing platform that helps companies manage digital workflows for enterprise operations, when joined with FlyForm and servicePath, guarantees seamless processes for users.