A few months back we looked at our clients and changing state of the technology service provider and MSP market. We came to some conclusions:
- Reselling connectivity is a painful, manual process
- Value Added Resellers aren’t going away anytime soon and they need new services revenue streams
- Hyper-scale cloud providers are disrupting the industry
- It is imperative to allow servicePath clients to add their own value-add services to anything they resell
This is the first part of this feature series on how we automate the reselling of different services in servicePath: We wanted to share how servicePath can automate the process for quoting connectivity services from leading service providers like Virtual1, TalkTalk Business, British Telecom etc. , as part of solutions to your customers.
The Manual Way
So there are two ways of doing this; the right away and again.
Let’s look at how the process goes when done manually:
- Reseller fills out request document with address details, circuit requirements, service type, etc
- Emails document to the sales desk of the connectivity provider
- Wait, wait some more
- Connectivity provider sends a quote in PDF or sometimes excel
- Reseller likely has some questions
- Gets on a call to discuss
- Connectivity provider needs to update pricing
- Wait some more
- Receive quote from connectivity provider
- Reseller updates the pricing to the end customer
- Pricing is copy-and-pasted into a Quote
- Email to the Customer
Total damage : 1-3 days and God knows how many dollars.
|Elapsed Time||1-3 Days|
The Automated Way
With ServicePath new Connectivity Solution type, this (previously) rather tedious process is elegantly automated.
- Enter circuit requirements, service type, etc
- Enter post code and select address
- Select from multiple providers and click search
- Select circuit
- Click “Share” quote to send an automated email of the Quote to the customer
Total damage : a mere 1-3 minutes and the demise of the manual process.
|Elapsed Time||1-3 Minutes|
servicePath connects directly to the API’s of your preferred connectivity providers and returns the results from ALL SELECTED PROVIDERS in one motion. Your sales team can quickly find the right price and performance option for the customer, and deliver a quote in minutes…… not days.
Don’t forget your Value-Add
Reselling connectivity is table-stakes for many resellers, but table-stakes are typically lower margins. With servicePath, you can package your own value-add services and layer on higher margin services like monitoring, management, security, etc.
Please reach out to the servicePath team at https://servicepath.co/lets-talk/ to get a demonstration of this functionality.