About Us
Origin Story
Taming Quote Complexity. Becoming Frictionless.
Friction is the enemy of motion and momentum; it wastes energy, time and effort. In a business context, friction is any activity that does not add value to the top or bottom line. Successful companies actively seek out ways to reduce internal friction. The goal is to become as frictionless as possible.
Configuring, pricing and quoting (CPQ) has never been easy. It is especially painful at companies that offer a broad range of products and services from different internal teams. The founders of servicePath™ experienced this pain first-hand while working at large Managed Service Providers and Telecommunication companies.
As members of the Solution Engineering and Sales teams, the founders had to produce multi-million dollar quotes using spreadsheets with hundreds of variables, convoluted lookups and complex formulas. Updating, policing and shepherding these spreadsheets became their full jobs. Being Excel jockeys sucked and wasn’t what they signed up for, so they decided to create a better solution.
In 2011 servicePath™ was born.
At first, the platform was aimed at Product and Engineering teams. With just a few clicks, standardized solution could be entered that had proper product configurations, correct ancillary services and unit costs. By listening carefully to the needs articulated by clients, servicePath™ has evolved quickly to include features for Sales, Finance and Senior Executives.
As we rolled out the platform, our clients started seeing some amazing results:
- Quotes in a few hours vs a few days
- No more bad deals (bad margins, forgotten licenses, missed services)
- Zero proposal burn-out on their Sales, Engineering and Product teams
- Complete financial clarity on each proposed deal
Nothing makes us happier than seeing the smiles on the faces of our clients when they start using the servicePath™ CPQ+ platform.
Today, servicePath™ CPQ+ has many features not found in other CPQ systems that cost 10 times as much:
- Built-in workflows to ensure non-standard quotes are properly approved
- Real-time margin analysis across the entire deal and within each component
- Self-serve configuration of product and service components without the need for developers or changes to the platform