TORONTO and LONDON, July 17, 2018 – servicePath, a leading provider of configure-price-quote solutions for Managed Service Providers, software companies and technology vendors, announced today that it has partnered with Perpetual Experience, a management consultancy that works at the intersection of customer, employee and digital experience.
“The Perpetual Experience team are experts at addressing the wider impact of new technologies,” said Daniel Kube, CEO of servicePath. “This is something often overlooked when deploying enterprise platforms. Through this new partnership, our customers can now get help to translate their needs into deliverable services and map how servicePath will positively impact their enterprise. The Perpetual Experience team excels in complex environments where careful planning is required to make changes to established work processes – something we encourage servicePath customers to do as part of our implementations. We are delighted to partner with Perpetual Experience.”
Carl Lyon MD, Managing Director of Perpetual Experience added ““We are very pleased to have this opportunity to partner with servicePath who provide a state-of-the-art CPQ platform. Their solution provides organizations with the capability to respond rapidly to changing customer needs. It allows employees to focus on customers rather than running around internally looking for answers. With servicePath, customers enjoy shorter sales cycles, higher average deal values and increased quote velocity, the catalysts for sustainable, customer-needs driven growth.”
Under this new partnership, Perpetual Experience will offer its clients the servicePath CPQ platform as an enabler for complex technology sales while servicePath will offer its customers CPQ benefits realization assessments delivered by Perpetual Experience using their proven 5-step methodology for evaluating impact across the business.
- Identify customer needs and the business response
- Translate into catalogue of services
- Design customer solution
- Optimize for perfect delivery
- Embed in-life change
“servicePath’s approach to frictionless quoting provides a better experience for customers and employees throughout the sales journey,” continued Rob Wells, Digital Business Transformation Consultant at Perpetual Experience. “The servicePath platform enables a consultative sales approach, delivering solutions that are right for the customer and ensuring that organisations can deliver what they sell. As John Bruno at Forrester says: ‘CPQ is now a key enabler to delivering a high quality customer experience.’”
About Perpetual Experience
Perpetual Experience is a management consultancy working at the intersection of customer, employee and digital experience. Utilizing 14 years of shared knowledge from across industry, Perpetual Experience has developed a proven approach that allows companies to meet changing customer needs, an approach that helps to drive sustainable growth through periods of digital disruption and beyond. For more information, or to book a CPQ benefits realization assessment, please visit perpetualexperience.com/contact-us
servicePath is on a mission to eliminate the use of spreadsheets and poorly implemented CPQ software for configuring solutions at technology companies. Companies that are serious about accelerated growth choose servicePath’s cloud-based Configure Price Quote (CPQ) platform. The platform smoothly handles complex pricing models, multi-step approval processes and complex technology+service configurations. servicePath clients have shortened proposal times by as much as 90% and reduced their financial risk by $Millions. The company serves clients in the US, Canada, Europe and the Middle East. Frictionless sales starts with servicePath. For more information, please visit servicepath.co