serviceCreate

Leverage servicePath expertise, methodology and tools to bring compelling IT services to market or optimise existing services.

Who Should Use

Customer demands, technology evolution, changing marketing dynamics are a constant challenge to all services providers in maintaining a compelling portfolio of service. Organisations utilising servicePath serviceCreate will be driven by the following factors:

  • Address new market opportunities
  • Require differentiated high-margin recurring revenue streams
  • Increase wallet share of existing customers
  • Optimise performance of existing services
  • Develop a persistent relationship with customers
  • Increase the breadth of offering and bundling

Key Deliverables

Our standard methodology spans commercial to operational domains for which deliverables will be executed through the engagement. A detailed list of deliverables to match the requirement set out prior to the engagement:

  • Service Catalogue
  • Business Plan
  • Go-to-Market Plan
  • Marketing Overview/Data Sheet
  • Service Description
  • Sales Proposal Template
  • Client Presentation
  • Detailed Cost Model
  • Price Strategy + Model
  • Service Agreement
  • Service Level Agreement (SLA)
  • Deployment + Delivery Guide
  • Operations + Maintenance Guide
  • Quote to Cash Process
  • Finance/Billing/Invoice Integration
  • Market Awareness + Sales Training
  • Operations + Delivery Training

Outcome

Our objective at the completion of serviceCreate is to have a comprehensive capability that is "revenue ready". This means the service is clearly defined, understood by sales and operations, can be predictably implemented, supported and invoiced.

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