Improve innovation, differentiation, customer experience to add new customers and retain/grow existing customers while improving financial performance of contracted revenue.
Deliver a greater number of quotes per resource while increasing the accuracy and the time to create compelling and personalised solutions.
A lack of cost-of-service model results in poor visibility to our margin. This impacts the ability to make agile pricing decisions to win business.
With a lack of a standardised portfolio of modular, repeatable services, each solution provided to the customer is different leading to variability, poor expectations and delivery issues.
Pre-sales resources and technical experts required to design solutions are expensive, in high-demand and low supply. Efficiency is paramount for our scalability.
To stay competitive we need to develop new services or transform into new markets and extend our capabilities to prevent customers from moving to the competition.
Our services continue to get more complex and we need a way to guide sales to identify requirement and ensure the correct product configuration.
Information about our products and services is spread across spreadsheets, databases, e-mail and on people’s computers. It is difficult to find information, let alone determine if it is accurate.
Based on our extensive domain experience, we have developed a technology platform to address the unique challenges of IT service providers enabling increased market adaptability, business agility and service differentiation.
Our modular platform has been designed for technology service providers to cost, price and design “solutions of simple to complex IT services".
servicePath Services are lifecycle-focused helping clients create, deploy and maintain technology-based products and services.
Our resources are service provider experts in designing, building, selling and managing IT services.
servicePath was founded in 2011 by an experienced team of telecommunications and managed IT services industry professionals who recognised the lack of systems and tools to support the complex nature of costing, pricing and selling IT services and solutions.